Privacy policy

This Privacy Policy explains how Philadelphia Legal Assistance ("we," "us," "our," or "the Company") may collect, use, disclose, retain, and protect information associated with visitors and customers of Willowmark.cyou.

Willowmark.cyou is an online retail website offering bathroom décor and accessory sets, including refillable dispenser bottles, rinsing cups, soap dishes, and related bathroom organization and decorative merchandise.

We recognize that customers entrust us with information when they place orders, request assistance, communicate about returns, or interact with our Website. We therefore seek to handle information in a responsible and transparent manner.

1. Information We May Collect

Depending on how you interact with the Website, we may collect information such as:

  • Name;
  • Email address;
  • Shipping address;
  • Billing address;
  • Order information;
  • Product selections;
  • Quantity and transaction information;
  • Return and refund information;
  • Customer-service correspondence;
  • Payment-related information;
  • Technical information;
  • Device information;
  • Website usage information; and
  • Other information voluntarily provided by the customer.

Not every customer will provide every category of information.

2. Order Information

When a customer places an order, information associated with the transaction may be recorded to facilitate fulfillment and customer service.

This may include:

  • Items purchased;
  • Order date;
  • Order amount;
  • Delivery address;
  • Shipping status;
  • Refund status;
  • Order communications; and
  • Transaction identifiers.

3. Payment Information

Payments may be processed through independent payment processors.

Where an external payment processor handles payment-card information, that provider may process payment information under its own privacy practices and security procedures.

We may receive transaction confirmations or limited payment information necessary to identify and administer an order without necessarily storing complete payment-card details ourselves.

4. Information Collected Automatically

When you visit Willowmark.cyou, certain technical information may be collected automatically.

This may include:

  • IP address;
  • Browser type;
  • Operating system;
  • Device type;
  • Screen characteristics;
  • Pages viewed;
  • Referring website;
  • Access times;
  • Approximate technical location;
  • Session information;
  • Error information; and
  • Other diagnostic or usage information.

This information can help us understand how the Website performs and identify technical problems.

5. Cookies and Similar Technologies

We may use cookies, local storage, pixels, tags, analytics tools, or similar technologies.

These technologies may assist with:

  • Maintaining Website functionality;
  • Remembering preferences;
  • Supporting shopping functions;
  • Measuring Website traffic;
  • Detecting unusual activity;
  • Understanding how visitors navigate the Website; and
  • Improving Website performance.

Browser settings may allow customers to manage or disable certain cookies. Disabling cookies can affect certain Website functions.

6. How We Use Information

Information may be used for purposes including:

  • Processing purchases;
  • Fulfilling orders;
  • Arranging delivery;
  • Responding to customer inquiries;
  • Managing returns and refunds;
  • Communicating order updates;
  • Detecting fraudulent transactions;
  • Protecting Website security;
  • Troubleshooting technical problems;
  • Improving Website functionality;
  • Understanding general customer activity;
  • Maintaining business records;
  • Complying with legal obligations;
  • Enforcing applicable policies; and
  • Protecting the Company, customers, Website, and other legitimate interests.

7. Sharing Information

We may disclose information when reasonably necessary to operate the Website or fulfill an order.

Recipients may include:

  • Payment processors;
  • Shipping carriers;
  • Fulfillment providers;
  • Website-hosting providers;
  • Technology providers;
  • Customer-support providers;
  • Analytics services;
  • Fraud-prevention services;
  • Professional advisers;
  • Government authorities when legally required; and
  • Parties involved in a merger, acquisition, restructuring, financing, or sale of relevant business assets.

We seek to limit disclosures to information reasonably necessary for the applicable purpose.

8. Customer Communications

We may use customer contact information to send transactional communications such as:

  • Order confirmations;
  • Shipping notices;
  • Delivery updates;
  • Return instructions;
  • Refund confirmations;
  • Customer-service responses; and
  • Other communications directly related to a transaction.

These operational messages may continue even when a customer has opted out of promotional communications.

9. Promotional Communications

If promotional communications are offered, customers may be provided with an opportunity to unsubscribe.

Unsubscribing from marketing communications does not necessarily stop essential service or transaction-related communications.

10. Data Security

We use reasonable safeguards intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Pennsylvania law contains statutory requirements concerning certain security breaches involving personal information. Where a qualifying breach occurs, applicable notification obligations will be handled according to the law in effect at the relevant time.

11. Data Retention

We may retain information for as long as reasonably necessary to:

  • Complete transactions;
  • Provide customer service;
  • Process returns and refunds;
  • Maintain financial and business records;
  • Prevent fraud;
  • Resolve disputes;
  • Enforce agreements;
  • Meet legal obligations; or
  • Protect legitimate business interests.

Different categories of information may be retained for different periods.

12. Children's Privacy

Willowmark.cyou is intended for general consumer use and is not designed to knowingly solicit personal information from children in circumstances prohibited by applicable law.

If a parent or legal guardian believes that a child has provided personal information inappropriately, please contact us so the concern can be reviewed.

13. Third-Party Websites

The Website may contain links or integrations involving third-party websites and services.

Those third parties may have separate privacy policies and terms. We are not responsible for independent third-party privacy practices that are outside our control.

Customers should review third-party policies before submitting information directly to an external service.

14. Business Transfers

If the business or substantially all of its relevant assets are involved in a merger, acquisition, restructuring, financing, reorganization, or sale, customer information may be transferred as part of the transaction, subject to applicable legal requirements.

15. Privacy Requests

Questions about information associated with your interaction with Willowmark.cyou may be directed to:

[email protected]

Please include enough information for us to understand the nature of your request and, where necessary, verify the relevant transaction.

16. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our operations, technology, service providers, Website functionality, or legal requirements.

The updated version will be posted on the Website with a new effective date.

17. Contact Information

Philadelphia Legal Assistance
Contact Person: VICTORIA MURUETA
Email: [email protected]
Address: 718 Arch St Ste 300n, Philadelphia, PA 19106
Website: https://willowmark.cyou/