Refund policy
At Willowmark.cyou, we want every bathroom accessory set to arrive clean, complete, attractive, and ready to become part of your daily routine. Our bathroom décor products are selected to combine practical organization with a coordinated appearance, from refillable dispenser bottles and rinsing cups to soap dishes and matching accessory sets.
Because bathroom products are frequently handled, installed, exposed to moisture, and placed in close contact with personal-use areas, we maintain reasonable condition requirements for returned merchandise while providing customers with a clear process for addressing unwanted, defective, damaged, or incorrect products.
This Return and Refund Policy applies to purchases made through https://willowmark.cyou/.
1. Standard Return Period
Unless a product listing states otherwise, customers may request a return within 30 calendar days after the order is delivered.
A return request should be submitted within the applicable return period. Contacting us promptly helps prevent unnecessary delays in reviewing the request.
2. Conditions for Standard Returns
For a standard return, the product should generally be:
- Unused or only reasonably inspected;
- Clean and free from soap residue, cosmetics, lotions, toothpaste, water stains, or other contamination;
- In substantially the same condition in which it was received;
- Free from customer-caused cracks, chips, scratches, dents, stains, or other damage;
- Accompanied by applicable accessories or components;
- Packed securely for transportation; and
- Identifiable as the product associated with the relevant order.
Original packaging is preferred when reasonably available, particularly for fragile bathroom accessories.
3. Bathroom Accessory Sets
Some Willowmark products are sold as coordinated bathroom sets. A set may contain several complementary pieces, such as:
- Refillable dispenser bottles;
- Soap dishes;
- Rinsing or drinking cups;
- Matching containers;
- Bathroom countertop accessories; or
- Other coordinated décor components.
When a set is returned, the complete set should normally be returned together.
Returning only selected pieces from a set may result in a partial refund or may make the merchandise ineligible for a standard set return, depending on the circumstances.
4. Hygiene and Condition Requirements
Because bathroom accessories may come into contact with water, soap, cosmetics, toothpaste, personal-care products, and other household substances, returned products must be reasonably clean and sanitary.
Products that have been substantially used or contaminated may not qualify for a standard change-of-mind return.
This condition does not limit rights or remedies available for products that are defective, incorrectly shipped, or otherwise protected by applicable law.
5. Damaged Products
If an item arrives damaged, please contact us as soon as reasonably possible.
For the fastest review, please provide:
- Order number;
- Customer name;
- Description of the damage;
- Photographs of the product;
- Photographs of the exterior packaging when available; and
- Any other information reasonably requested concerning the delivery.
Examples may include cracked bottles, chipped ceramic or glass components, broken soap dishes, damaged packaging, missing pieces, or other physical damage that appears to have occurred before or during delivery.
6. Defective Products
If a product does not function or perform as represented under ordinary and intended use, contact us at:
Please describe the problem clearly. We may request photographs, product information, or other reasonable details to determine whether the problem is a manufacturing defect, shipping damage, improper use, or another issue.
Depending on the circumstances, an eligible defective product may qualify for a replacement, refund, repair where appropriate, or another legally available remedy.
7. Incorrect Merchandise
If you receive a product that does not correspond with your order, please contact us before returning it.
For example, please notify us if:
- You received the wrong accessory set;
- A listed component is missing;
- The quantity differs from your order;
- The product is materially different from the product purchased; or
- You received an item intended for another customer.
We will review the order information and determine the appropriate resolution.
8. Change-of-Mind Returns
Customers may request a return because they changed their mind, no longer need the product, selected an unsuitable style, or determined that the item does not fit their bathroom décor.
These returns are subject to the standard return conditions described above.
Unless otherwise required by law or expressly agreed by us, the customer may be responsible for return shipping costs for a change-of-mind return.
9. Product Suitability
Customers should review product dimensions, colors, materials, capacity, shape, and intended use before ordering.
Bathroom décor can look different depending on room lighting, surrounding finishes, countertop colors, wall colors, and display settings.
A customer's decision that a product does not aesthetically match a bathroom does not necessarily indicate a product defect.
10. Return Authorization
Please contact us before sending merchandise to the return address.
Return requests should be sent to:
Do not automatically mail a return to the business address without receiving applicable return instructions. This helps us identify the order and process the merchandise correctly.
11. Return Address
When a return is authorized, the applicable return address is:
Philadelphia Legal Assistance
718 Arch St Ste 300n
Philadelphia, PA 19106
United States
Additional return instructions may be provided depending on the circumstances of the return.
12. Return Shipping Costs
If the return is caused by customer preference, accidental ordering, incompatibility with the customer's intended space, or another reason unrelated to a defect or fulfillment error, the customer may be responsible for the cost of return shipping.
If the merchandise is confirmed to have been incorrectly shipped, materially defective, or damaged before delivery, we will determine an appropriate shipping-cost remedy consistent with applicable law and the circumstances.
13. Refund Processing
Once an approved return is received, the merchandise may be inspected before the refund is finalized.
Approved refunds are generally issued to the original payment method.
The time required for the refunded funds to appear in a customer's account can vary according to the payment provider, card issuer, bank, or financial institution.
14. Partial Refunds
A partial refund may be appropriate when:
- Only part of a qualifying order is returned;
- A set is incomplete;
- An item is returned in a condition that affects its value, where permitted by law and disclosed as applicable; or
- Only certain items within a multi-item order qualify for a refund.
Any adjustment will be considered in light of the actual condition of the merchandise and applicable law.
15. Exchanges and Replacements
Where inventory permits, we may offer an exchange or replacement for defective, damaged, or incorrectly shipped merchandise.
If an identical replacement is unavailable, we may provide another appropriate remedy, including a refund.
16. Order Cancellation
If you need to cancel an order, contact [email protected] as quickly as possible.
Cancellation requests cannot always be accommodated after an order has entered fulfillment or shipment.
If cancellation is no longer possible, the customer may use the applicable return procedure after delivery.
17. Legal Consumer Rights
This policy is intended to supplement applicable Pennsylvania and federal consumer rights rather than replace them.
Pennsylvania's Unfair Trade Practices and Consumer Protection Law addresses unfair or deceptive acts and practices in trade or commerce. Pennsylvania's sales law also contains provisions concerning warranties applicable to qualifying transactions.
Nothing in this policy is intended to waive, restrict, or eliminate a right or remedy that cannot lawfully be waived or restricted.
18. Policy Updates
We may update this policy when our products, fulfillment procedures, return processes, or legal obligations change.
The revised policy will be posted on the Website with an updated effective date.
19. Contact for Returns and Refunds
Philadelphia Legal Assistance
Contact Person: VICTORIA MURUETA
Email: [email protected]
Business Address: 718 Arch St Ste 300n, Philadelphia, PA 19106
Return Address: 718 Arch St Ste 300n, Philadelphia, PA 19106