Shipping policy

We understand that bathroom accessory sets are often purchased as part of a larger effort to refresh or organize a living space. Our shipping policy is designed to make the cost of delivery clear before an order is completed.

1. Shipping Rates

Willowmark.cyou uses the following standard shipping structure:

Orders of $10.00 or more:
Free Shipping

Orders under $10.00:
$5.99 Shipping Fee

The applicable shipping charge will be presented during the purchasing process.

2. Order Processing

After an order has been successfully submitted and payment is authorized, the order may proceed through several fulfillment stages, including:

  1. Order verification;
  2. Inventory confirmation;
  3. Product preparation;
  4. Packaging;
  5. Shipping-label creation; and
  6. Carrier handoff.

Processing times can vary depending on order volume, product availability, weekends, holidays, and operational circumstances.

3. Delivery Estimates

Any delivery timeframe displayed on the Website or supplied by a carrier is an estimate unless expressly identified as a guaranteed delivery commitment.

Actual delivery may be affected by:

  • Weather;
  • Carrier conditions;
  • Transportation interruptions;
  • Address problems;
  • Holidays;
  • Regional delivery delays;
  • High-volume periods; and
  • Events outside our reasonable control.

4. Accurate Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please verify:

  • Street address;
  • Apartment or suite number;
  • City;
  • State;
  • ZIP code; and
  • Any other requested delivery information.

If you notice an address error, contact [email protected] immediately.

We cannot guarantee that an address can be changed once an order has entered fulfillment or shipment.

5. Tracking Information

Where tracking is available, shipping information may be provided after the package has entered the carrier's network.

Carrier tracking may take time to update after the initial shipping scan.

6. Delivered Packages

If tracking shows that a package was delivered but you cannot locate it, first check:

  • Your front door or designated delivery location;
  • Side or rear entrances;
  • Mailroom or package room;
  • Building management;
  • Household members;
  • Nearby secure locations; and
  • Carrier delivery notes.

If the package remains missing, contact us so the available information can be reviewed.

7. Damaged Deliveries

Bathroom accessories can contain components that require careful handling. If a package arrives visibly damaged, customers should photograph the packaging and merchandise when practical.

Please contact:

[email protected]

Include the order number and a description of the damage.

8. Wrong or Incomplete Shipments

If you receive the wrong accessory set, an incorrect quantity, or a shipment missing an important component, contact us promptly.

We may request photographs or other information to verify the issue.

9. Return Shipping

Shipping charges associated with customer-requested returns are governed by the Return and Refund Policy.

The fact that an original order qualified for free shipping does not necessarily mean that return shipping will also be free.

Where an error or qualifying defect is attributable to the seller or fulfillment process, the applicable return-shipping remedy will be determined based on the circumstances and applicable law.

10. Small-Order Fee

For purposes of the standard shipping schedule:

  • A merchandise subtotal below $10.00 is subject to a $5.99 shipping fee.
  • A merchandise subtotal of $10.00 or more qualifies for free standard shipping.

Any applicable charges shown at checkout will control the transaction, subject to applicable law.

11. Shipping Delays

We are not responsible for carrier delays or extraordinary events outside our reasonable control, including severe weather, natural disasters, transportation disruptions, government actions, or widespread service interruptions.

When information is available, we may assist customers in understanding the status of delayed shipments.

12. Shipping Contact

For questions about shipping, delivery, tracking, damaged packages, or address corrections:

Philadelphia Legal Assistance
Contact: VICTORIA MURUETA
Email: [email protected]
Address: 718 Arch St Ste 300n, Philadelphia, PA 19106